What our customers are saying
Transportation Director for Alum-Line Inc. Cresco, Iowa
I work for Alum-Line Inc. in Cresco, Iowa, where we custom make all things aluminum; livestock, flatbed, utility, cargo and auto trailers to name a few; as well as, emergency and service truck bodies, tool boxes and more. As well as manufacturing aluminum products, we hand deliver our product to nearly every corner of the United StatesWe recently had a couple of customers in Michigan, whom unfortunately did not have the means to off load their product from our delivery flatbed. Having encountered this situation before, and being the transportation director for Alum-Line, I began my search for a reasonable, forklift rental business in close proximity to BOTH of our customers, whom may ALSO be up to the task of operating said forklift, unloading one aluminum trailer from our flat bed, and LOADING another all while accommodating our two Alum Line customers. After finding numerous dead ends, I stumbled upon Carleton Equipment! Thank God I did! Bob, in rentals was GREAT. He was knowledgeable, thorough and best yet flexible. Not only did he meet ALL of my requirements, (forklift, AND operator, location, last but not least finesse) he exceed our expectations with ease and even facilitated our transactions in his Kalamazoo lot! Thank you, Carleton Equipment!! And most of all THANK YOU BOB! From Alum-Line, our customers and myself!
My friend & fellow employee, Scott Bogard, recommended me to Carleton Equipment because he is close with the owners son, Logan Simmons, who is the general equipment manager there. I told Logan after I got his contact information from Scott that I needed to rent a machine to remove tree stumps from my property I recently bought, and wasn't sure what type of equipment would be best to use for this project, so I contacted Logan and the same day he met me out at my property, looked at what I was dealing with and got me a Bobcat track loader and a stump grinder along with a bucket for wood chippings, and had it delivered to me as soon as I needed it, picked it up once I was done, and gave me a discount for being a member of the portage police department. Logan treated me like my problem was his problem and focused all of his attention on helping me finish this project quicker than I ever imagined it would take. I was done in a few hours with no stumps left, no woodchips, no mess, and I didn't even break a sweat! I'll now always refer as many people I know to Carleton Equipment as I can because of how respectful, punctual, and extremely helpful Logan was in helping me to finish my project so that I can build my home as soon as possible. Great customer service, great company, and highly recommend dealing with Logan if you need any equipment for any kind of job and he will gladly get you exactly what you need and when you need it, and before you know it your job/project will be completed. Thank you again to Logan & to Carleton Equipment for their service and amazing employee-customer relations! I'll be back in the future!
While parts attendant (M. Rogers) was getting a replacement spring for my Sons 2001 eXmark mower that is still running strong, I was browsing around the showroom and noticed a sign that said SALE so naturally, I had to ask about it! Having over 3 acres that require regular cutting, and knowing how much my Son loves his eXmark, I approached the sales desk and spoke with Jeff. After having all our questions answered, I decided to purchase a 2016 eXmark for myself! Will, the Delivery Driver brought it to me this morning, let me know they had already prepped it for winter storage as it was snowing when he dropped it off today and made sure to let me know if I had any questions or concerns to contact them. I cant wait till next season so I can start using it! The staff was very attentive to our needs, answered all our questions and made my Son and I very happy customers! Thank you!
Bought a finished mower from Jym Peck at the Chesterfield location. Jym was extremely helpful and generous. I mentioned I was a retired Navy Master Chief. Jym gave me a military discount on my purchase. That was much appreciated. Jym also answered questions I had regarding my newly purchased Toolcat.
Treated me more like a person than like just a number. Salesman was genuine. I would want to deal with This dealership in the Future.
Roger, is an amazing salesman and a very good guy. Has always went above a beyond when ever he is capable. Has been doing business with him for years.
Roy & Donna
We recently had my Father-In-Laws Melroe Bobcat 600 serviced. Your technician, Chris (from Lansing area) performed the work. Prompt, courteous & professional!! It refreshing to see service professionals like Chris out there. I have a field service background and I know excellent customer service when I see it. We are completely satisfied and would like to say thank you for a job well done!
I was told your new store was open and stopped in. First let me say wow! That place is awesome!!! Nice job!!!! Your man behind the parts counter Jym i believe. Was very informative and helpful. He really knows his stuff. He was able to diagnose my problem, get the needed items to get me up and going and explained how to go about the repair. Even offered to meet me half way w/ future needs saving me the drive! I listened to him on the phone with other customers. I believe he is truely an asset to Carleton Equipment and Bobcat. I have never recieved that kind of assistance/care from your competitors!
I went to dealership yesterday and today for parts for my 873. The counter people were very courteous and extremely helpful. T.Sharp even took me into the service area so all my questions could be answered. Your mechanic, Jason went above and beyond in time and patience so I would be completely informed about the parts I would need to repair my bobcat. Thank all of you so very much. Gerri
I was referred to your dealership from a friend and I cant tell you how happy I am that I took his advice and called your Detroit Branch. From the moment I walked in the door, your sales team answered all my questions and informed me about the best machine for my needs. Im glad I made the switch to Bobcat and Carleton Equipment. Thanks to TR, Tom and Ryan for all your help with my purchase
Larry Goodman is fantastic. I recently referred a business to your company and the feedback was superb. Larry is one of your greatest assets. Be sure you do everything you can to keep this guy. He is what makes your company great.
Great People, Greater Service!! Number 1 in my book!!